Yes. Orders can be canceled up to two hours after being placed by contacting the billing department via our chat feature. Orders placed after two hours can be canceled by following the return process outlined below. Please note that returns must be initiated within 30 days of receiving the order.
We currently accept payment by credit card, iDEAL and Bancontact. Please contact us if you cannot use these payment methods.
Yes. Taxes are calculated based on the shipping address.
Compatibility is included on each product page. Please reach out to our sales and support teams if you have any questions. We’re here to help you build the right hardware setup for your business.
Unfortunately, we can’t change the shipping method on an order after the order has been placed.
We ship to countries in Europe and the UK. If the country is not appearing at checkout please contact us to place an order.
Hardware orders placed before 12 PM (GMT+2) usually ship out the same day. If your order is placed after 12 PM (GMT+2), it should ship the following day.
If you order multiple products, they may ship at different times.
We use different carriers based on shipping address. The carrier information will be included as part of your tracking information.
Ground shipping is always free. Shipping is calculated by weight for expedited orders.
Taxes are calculated at checkout. Duties, if applicable, are charged by the carrier.
Your hardware should reach you in five to seven business days if shipped ground.
If an item is out of stock, shipping may be delayed. If this happens, we will notify you at the time of your order or soon after.
Expedited shipping is available on most items. Options are presented during checkout.
Returns must be initiated within 30 days of receiving hardware.
Refunds are issued when the hardware is returned and processed. Any shipping charges incurred at the time of sale will not be refunded. Credit will be paid to the credit card used to place your original order. This usually takes about four weeks from start to finish.
Follow these steps to return or exchange an item.
1. Initiate a return or exchange within 30 days of receipt.
2. Ship your product(s) back with all original manuals, cables, materials and packaging within 14 days of receiving your labels.
3. Return your product(s) in the same original, new condition.
4. Once your hardware is received a credit will be processed within 14 days. A refund is issued and you'll receive an email containing the credit invoice.
5. For exchanges, a new, separate order can be placed for a new product at any point in this process, on your own through the Lightspeed hardware store website.
Please contact our customer support team first. If our resolution doesn't meet your expectations, you can use the European Commission's Online Dispute Resolution (ODR) platform to facilitate resolution. Visit ODR platform link for more info.
Yes. We offer a one-year warranty on all new, non-Apple hardware products ordered on the Lightspeed hardware store. This warranty applies when products fail to function under normal use within one year of the original purchase date. There may be additional warranties provided by the manufacturer. Contact product manufacturers for details.
Extended warranties are not available.
Warranties are granted with proof of purchase. If we deem a product defective and under warranty, we will send a replacement overnight to arrive the next business day (Monday-Friday).
We will also send a prepaid return label to return the defective product back to Lightspeed. We return the product to the manufacturer for credit, so we must receive the defective product back and shipped with the provided return label within ten business days.
